Privacy Policy

This Privacy Policy describes how AGA Painting (referred to as "we," "us," or "our") collects, uses, discloses, and protects the personal information of California consumers. We are committed to protecting your privacy and complying with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

 

Who This Policy Applies To

 

This policy applies to California residents who visit our website, use our services, or otherwise interact with us.

 

1. Information We Collect

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In the preceding 12 months, we have collected, and will continue to collect, the following categories of personal information from California consumers:

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• A. Identifiers: Such as your real name, alias, postal address, unique personal identifier (e.g., cookie ID, IP address), online identifier, email address, phone number, and other similar identifiers.

 

• B. California Customer Records (as defined in Cal. Civ. Code § 1798.80(e)): This includes your name, signature, address, telephone number, payment information (e.g., credit card number if directly provided for payment), and project details you provide.

 

• C. Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies (e.g., types of painting services you've inquired about or received).

 

• D. Internet or other similar network activity: Browse history, search history, information regarding your interaction with our website, application, or advertisement. This may be collected through cookies and other tracking technologies.

 

• E. Geolocation Data: Precise or imprecise location information derived from your IP address.

 

• F. Audio, electronic, visual, or similar information: If you interact with us via phone calls that are recorded (with notice) or submit photos of your property for a quote.

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Sources of Personal Information

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We obtain the categories of personal information listed above from the following categories of sources:

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• Directly from you: When you fill out forms on our website, request a quote, contact us via phone or email, or use our services.

 

• Indirectly from you: Through your activity on our website, such as Browse behavior and interactions with our online content. This is primarily collected via cookies and analytics tools.

 

• From third-party service providers: Such as payment processors, analytics providers, and marketing partners, who may provide us with information about your interactions with our services.

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2. How We Use Your Personal Information (Business Purposes)

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We may use or disclose the personal information we collect for one or more of the following business purposes:

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• To fulfill or meet the reason you provided the information: For example, to respond to your inquiries, provide you with quotes, schedule painting projects, and complete services you request.

• To provide, support, personalize, and develop our website and services: Including improving website functionality, customizing your experience, and analyzing service usage.

• To process your requests, transactions, and payments, and prevent transactional fraud: Utilizing third-party payment processors to handle financial transactions securely.

• To provide you with support and to respond to your inquiries: Including investigating and addressing your concerns and monitoring and improving our responses.

• To help maintain the safety, security, and integrity of our website, services, databases, and other technology assets and business.

• For testing, research, analysis, and product development: Including developing and improving our services and website.

• For marketing and promotional purposes: To send you newsletters, updates, and promotional materials about our services, offers, and discounts, where permitted by law and with your consent where required.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• As described to you when collecting your personal information or as otherwise set forth in the CCPA/CPRA.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our service users is among the assets transferred.

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3. Sharing and Selling/Sharing Your Personal Information

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We do not sell your personal information in the traditional sense (i.e., exchanging it for monetary compensation). However, under the CCPA/CPRA, "sale" can broadly include sharing personal information for cross-contextual behavioral advertising. "Sharing" means disclosing personal information for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

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In the preceding 12 months, we have not sold or shared personal information for cross-context behavioral advertising to third parties.

We may disclose your personal information for a business purpose to the following categories of third parties:

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• Service Providers: Companies that provide services on our behalf, such as website hosting, payment processing (e.g., Stripe, PayPal), email marketing platforms, customer relationship management (CRM) systems, and analytics providers (e.g., Google Analytics). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

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• Professional Advisors: Such as lawyers, accountants, and consultants, when necessary for legal or business advice.

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• Governmental Agencies or Law Enforcement: When required by law or in response to a valid legal process.

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4. Sensitive Personal Information

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We do not generally collect "Sensitive Personal Information" as defined by the CPRA (e.g., social security number, driver's license number, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, health information, sex life, or sexual orientation). If we ever need to collect Sensitive Personal Information for a specific, necessary business purpose, we will inform you at the time of collection and provide you with specific notice and rights regarding its use and disclosure, including the right to limit its use and disclosure.

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5. Your California Consumer Rights

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The CCPA/CPRA provides California consumers with specific rights regarding their personal information. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request deletion or correction of your personal information.

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Specifically, your rights include:

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• Right to Know: You have the right to request that we disclose:

  • The categories of personal information we have collected about you.

  • The categories of sources from which the personal information is collected.

  • The business or commercial purpose for collecting or selling/sharing that personal information.

  • The categories of third parties with whom we disclose, sell, or share personal information.

  • The specific pieces of personal information we have collected about you.

• Right to Delete: You have the right to request the deletion of your personal information that we collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations).

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• Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information that we maintain about you. Upon receipt of a verifiable request, we will use commercially reasonable efforts to correct your inaccurate personal information.

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• Right to Opt-Out of the Sale or Sharing of Personal Information: As stated in Section 3, we do not currently sell or share your personal information as defined by the CCPA/CPRA. Therefore, a "Do Not Sell or Share My Personal Information" link is not currently applicable to our practices. If our practices change, we will update this policy and provide such a link.

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• Right to Limit the Use and Disclosure of Sensitive Personal Information: As stated in Section 4, we do not generally collect sensitive personal information. If we do in the future, we will provide you with the right to limit its use and disclosure to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer.

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• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not:

 

 

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• Deny you goods or services.

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• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

 

• Provide you a different level or quality of goods or services.

 

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

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How to Exercise Your Rights

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To exercise the rights described above, please submit a verifiable consumer request to us by either:

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• Calling us at: 510-599-7526

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• Emailing us at:  agasfba@gmail.com

 

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Verifiable Consumer Request:

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Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

Your request must:

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• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. This may include your name, email address, and recent interaction with us. We may also require you to confirm certain information we have on file to verify your identity.

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• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

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We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

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Response Timing and Format:

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We will endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

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Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

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We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

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6. Contact Information

 

If you have any questions or comments about this Privacy Policy, the ways in which AGA Painting collects and uses your information, your choices and rights regarding such use, or wish to exercise your California privacy rights, please do not hesitate to contact us at:

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AGA Painting

106 San Pablo Towne Center Suite #204

San Pablo California 94806

510-599-7526 

agasfba@gmail.com

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​​7. Data Security

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We have implemented reasonable security measures and practices appropriate to the nature of the personal information we collect, store, and process, designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

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8. Retention of Personal Information

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We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

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9. Changes to Our Privacy Policy

 

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated policy on our website and update the "Effective Date" at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

 

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